Encore AI announced a $30 million Series A on July 29, 2026, led by Team8, Planven and The Garage, with participation from Lukatz and several banks and insurers that were already customers of the platform. The Garage, which backed Encore's earlier seed round, returned as an investor in this round too.

From recommendation software to revenue agents

The company was founded in 2022 by Dr. Dvir Ginzburg as Insait IO, originally building recommendation software for financial advisers and relationship managers, before rebranding as Encore AI and expanding into agentic AI aimed at customer-facing teams. Its pitch differs from the dominant category of customer-service AI, which is built mainly to deflect support tickets and cut headcount: Encore AI is designed to increase revenue generated per customer interaction instead.

How Interaction Mining works

Encore AI's core technology, which it calls Interaction Mining, analyzes recorded calls, chats and other interactions from an organization's top-performing employees, extracts the specific actions that correlate with better outcomes — an upsell, a retained account, a resolved complaint — and packages those behaviors into AI agents. Those agents then operate either autonomously or alongside live human staff, across channels and languages, with the compliance controls needed for regulated industries such as banking and insurance, which make up a large share of the company's customer base.

Why it matters

The round lands in the middle of a heavy month for AI-agent funding: TechCrunch and FinTech Global both frame it alongside a broader wave of enterprise-agent Series A and B rounds in July, as investors chase startups that can show measurable ROI rather than just automation. Encore AI's bet is that "revenue-generating" agents — sold on upside rather than cost-cutting — are an easier internal sell for enterprise buyers who have grown wary of blanket AI-driven layoffs in customer service. The company said the new capital will fund a broader global rollout of the platform, building on traction with regulated financial-services customers.